At Always Home Here, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help. Please review our return policy below for more details on how we handle returns and exchanges.
Returns
We accept returns on most products within 30 days of the purchase date. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received.
To initiate a return, please contact our customer service team at [your contact email/phone number] with your order number and a brief description of the issue. Once your return is approved, we’ll provide instructions on how to return the item to us.
Non-Returnable Items
For hygiene and safety reasons, we are unable to accept returns or exchanges on the following items:
Opened or used products
Gift cards
Products marked as “final sale”
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 7-10 business days. Please note that depending on your payment provider, it may take additional time for the refund to reflect in your account.
Exchanges
If you received a damaged or defective item, we will be happy to exchange it for the same product or offer a refund. Please contact us within 7 days of receiving the damaged product for assistance.
Return Shipping
Customers are responsible for paying for their own return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
Damaged or Incorrect Items
If you received the wrong item or a product that is damaged, please contact us immediately at [email protected] or 940-368-6511. We will work with you to resolve the issue and offer a replacement, exchange, or full refund.
How to Contact Us
For questions regarding returns, exchanges, or refunds, please reach out to our customer support team at [email protected] or 940-368-6511. We’re here to help and ensure you have a positive experience with Always Home Here.
